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    Servqual: Service quality assessment from the students expectations and perceptions in comparison with the students academic performance at the Hulu Selangor district secondary schools / Shamsida Mohd Nor and Osman Jusoh

    Servqual: Service quality assessment from the students expectations and perceptions in comparison with the students academic performance at the Hulu Selangor district secondary sch... by Mohd Nor, Shamsida, Jusoh, Osman

    Published 2004
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