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    Customer's reaction to servicescape failure and associated recovery strategy: an exploration study in the food service industry / Chua Bee Lia ...[et al.] 由 Chua, Bee Lia, Othman, Mohhiddin, Boo, Huey Chern, Ab.Karim, M. Shahrim, Ramachandran, Sridar

    出版 2009
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