Ohcanbohtosat - Sillitoe, Jim

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    The Development of a Service Delivery Improvement Model for the Malaysian Hotel Sector: A Focus on the Developing, Formulating, Synthesising and Refinement of a New Model / Barry O... Dahkki O'Mahony, Barry, Lahap, Johanudin, Sillitoe, Jim

    Almmustuhtton 2011
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