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    Análisis matricial de la voz del cliente: QFD aplicado a la gestión sanitaria Matrix analysis of the client's voice: QFD applied to healthcare management

    Análisis matricial de la voz del cliente: QFD aplicado a la gestión sanitaria Matrix analysis of the client's voice: QFD applied to healthcare management by Susana Lorenzo, José Mira, Mayerly Olarte, Johann Guerrero, Silvia Moyano

    Published 2004
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