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    The work, workforce, technology and organisational implications of the '111' single point of access telephone number for urgent (non-emergency) care: a mixed-methods case study

    The work, workforce, technology and organisational implications of the '111' single point of access telephone number for urgent (non-emergency) care: a mixed-methods case study by Joanne Turnbull, Catherine Pope, Alison Rowsell, Jane Prichard, Susan Halford, Jeremy Jones, Carl May, Valerie Lattimer

    Published 2014
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