Service Design Capabilities
This open access book discusses service design capabilities in innovation processes, and provides a framework that guides design students, practitioners and researchers towards a better understanding of operational aspects of service design processes. More specifically, it revisits service designers...
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| Main Authors: | , , |
|---|---|
| Corporate Author: | |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Cham :
Springer International Publishing : Imprint: Springer,
2021.
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| Edition: | 1st ed. 2021. |
| Series: | Springer Series in Design and Innovation,
10 |
| Subjects: | |
| Online Access: | Link to Metadata |
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Table of Contents:
- Introduction
- An approach to service design
- Core service design capabilities
- Designing for the level of service as interaction
- Designing for the level of 'service as infrastructure
- Designing for the level of service as systemic institutions
- Navigating service design tools using the map of capabilities
- Beyond this book.