Information and Communication Technologies in Tourism 2021 Proceedings of the ENTER 2021 eTourism Conference, January 19-22, 2021 /

Information and Communication Technologies in Tourism 2021 Proceedings of the ENTER 2021 eTourism Conference, January 19-22, 2021 /

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This open access book is the proceedings of the International Federation for IT and Travel & Tourism (IFITT)'s 28th Annual International eTourism Conference, which assembles the latest research presented at the ENTER21@yourplace virtual conference January 19-22, 2021. This book advances the...

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Bibliographic Details
Corporate Author: SpringerLink (Online service)
Other Authors: Wörndl, Wolfgang (Editor), Koo, Chulmo (Editor), Stienmetz, Jason L. (Editor)
Format: Electronic eBook
Language:English
Published: Cham : Springer International Publishing : Imprint: Springer, 2021.
Edition:1st ed. 2021.
Subjects:
Tourism.
Management.
Business information services.
Environmental management.
Economics.
Culture.
Tourism Management.
IT in Business.
Environmental Management.
Cultural Economics.
Online Access:Link to Metadata
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Table of Contents:
  • Part I: Technology
  • The Evolution of Chatbots in Tourism: a Systematic Literature Review
  • In-room voice-based digital assistants transforming on-site hotel services and guests' experiences
  • Co-Creating Personalised Experiences in the Context of Personalisation-Privacy Paradox
  • AI based Self-Service Technology Service Failure in Hotel
  • Part II: Innovation
  • Loyalty Programs and Direct Website Performance: An Empirical Analysis of Global Hotel Brands
  • A Netnographic Study of Consumer Value in Slow Travel
  • Coworking & coliving: do they attract digital nomad tourist?
  • Robo-tipping: Are customers game?
  • Part III: Social Media & User Generated Content
  • Tourist experiences at overcrowded attractions: A text analytics approach
  • A Pinterest Netnography
  • Contextual Effects of Online Review Recency: Three Research Propositions
  • Cultural traits in the consumption of luxury hotel services. An exploratory analysis through online reviews data
  • Part IV: Destinations
  • The Digitized Ecosystem of Tourism in Europe: Current Trends and Implications
  • Destination Imagery Diagnosis Model: The Case of Switzerland
  • Discovering Cultural Differences through Information Flow of National DMOs Websites
  • Smart Tourism Cities' Competitiveness Index: A Conceptual Model
  • Part V: COVID-19
  • Hear no virus, see no virus, speak no virus: Swiss hotels' online communication regarding Coronavirus
  • Factors influencing tourists' intention to use COVID-19 contact tracing app
  • Examining Post COVID-19 Tourist Concerns Using Sentiment Analysis and Topic Modeling
  • Enhancing the Visitor Experience in the time of COVID 19. The use of AI Robotics in Pembrokeshire Coastal Pathway.

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