The Future of Service Post-COVID-19 Pandemic, Volume 1 Rapid Adoption of Digital Service Technology /
This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a...
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| Other Authors: | , |
| Format: | Electronic eBook |
| Language: | English |
| Published: |
Singapore :
Springer Nature Singapore : Imprint: Springer,
2021.
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| Edition: | 1st ed. 2021. |
| Series: | The ICT and Evolution of Work,
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| Subjects: | |
| Online Access: | Link to Metadata |
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| 245 | 1 | 4 | |a The Future of Service Post-COVID-19 Pandemic, Volume 1 |h [electronic resource] : |b Rapid Adoption of Digital Service Technology / |c edited by Jungwoo Lee, Spring H. Han. |
| 250 | |a 1st ed. 2021. | ||
| 264 | 1 | |a Singapore : |b Springer Nature Singapore : |b Imprint: Springer, |c 2021. | |
| 300 | |a XII, 225 p. 38 illus., 30 illus. in color. |b online resource. | ||
| 336 | |a text |b txt |2 rdacontent | ||
| 337 | |a computer |b c |2 rdamedia | ||
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| 490 | 1 | |a The ICT and Evolution of Work, |x 2662-4249 | |
| 505 | 0 | |a Introduction -- How the COVID-19 Pandemic is Reshaping the Education Service -- Rethinking Higher Education Post COVID-19 -- Asian University Leader Perspectives -- Transformative Value Co-creation in Healthcare Services in the COVID-19 Era. | |
| 506 | 0 | |a Open Access | |
| 520 | |a This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate. | ||
| 650 | 0 | |a Personnel management. | |
| 650 | 0 | |a Technological innovations. | |
| 650 | 0 | |a Service industries. | |
| 650 | 1 | 4 | |a Human Resource Management. |
| 650 | 2 | 4 | |a Innovation and Technology Management. |
| 650 | 2 | 4 | |a Services. |
| 700 | 1 | |a Lee, Jungwoo. |e editor. |4 edt |4 http://id.loc.gov/vocabulary/relators/edt | |
| 700 | 1 | |a Han, Spring H. |e editor. |4 edt |4 http://id.loc.gov/vocabulary/relators/edt | |
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| 776 | 0 | 8 | |i Printed edition: |z 9789813341258 |
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| 830 | 0 | |a The ICT and Evolution of Work, |x 2662-4249 | |
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| 950 | |a Business and Management (R0) (SpringerNature-43719) | ||