Chapter 10: Public encounters and the role of citizens' impression management

• Main Author: Oldenhof, Lieke (auth)
• Other Authors: Linthorst, Eline (auth)
• Format: Electronic Book Chapter
• Language: English
• Published: Cheltenham, UK Edward Elgar Publishing 2022
• Subjects: JPP; Public encounters; Street-level bureaucracy; Impression management; Dramaturgical analysis
• Online Access: DOAB: download the publication; DOAB: description of the publication

Public encounters can be viewed as the communicative 'in-between' in which citizens and street-level bureaucrats define the situation in an orientation towards each other (Bartels 2013). Even although at first glance the interaction may seem highly unequal in terms of status and the abilit...