Chapter 10: Public encounters and the role of citizens' impression management

• Egile nagusia: Oldenhof, Lieke (auth)
• Beste egile batzuk: Linthorst, Eline (auth)
• Formatua: Baliabide elektronikoa Liburu kapitulua
• Hizkuntza: ingelesa
• Argitaratua: Cheltenham, UK Edward Elgar Publishing 2022
• Gaiak: JPP; Public encounters; Street-level bureaucracy; Impression management; Dramaturgical analysis
• Sarrera elektronikoa: DOAB: download the publication; DOAB: description of the publication

Public encounters can be viewed as the communicative 'in-between' in which citizens and street-level bureaucrats define the situation in an orientation towards each other (Bartels 2013). Even although at first glance the interaction may seem highly unequal in terms of status and the abilit...