Developing and Testing the Health Care Safety Hotline A Prototype Consumer Reporting System for Patient Safety Events

This report describes the design, development, and testing of the Health Care Safety Hotline, a prototype consumer reporting system for patient safety events. Reports obtained were considered useful and had little overlap with information received through health care organizations' monitoring s...

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Bibliographic Details
Main Author: Schneider, Eric C. (auth)
Other Authors: Ridgely, M. Susan (auth), Quigley, Denise D. (auth), Hunter, Lauren E. (auth), Leuschner, Kristin J. (auth)
Format: Electronic Book Chapter
Language:English
Published: RAND Corporation 2016
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Summary:This report describes the design, development, and testing of the Health Care Safety Hotline, a prototype consumer reporting system for patient safety events. Reports obtained were considered useful and had little overlap with information received through health care organizations' monitoring systems, but the frequency of reporting was low. It might be necessary to raise awareness by actively soliciting reports from patients and caregivers.
ISBN:j.ctt1d41dbw
9780833095787
Access:Open Access