Developing and Testing the Health Care Safety Hotline A Prototype Consumer Reporting System for Patient Safety Events

• Main Author: Schneider, Eric C. (auth)
• Other Authors: Ridgely, M. Susan (auth), Quigley, Denise D. (auth), Hunter, Lauren E. (auth), Leuschner, Kristin J. (auth)
• Format: Electronic Book Chapter
• Language: English
• Published: RAND Corporation 2016
• Subjects: Medicine: general issues; Medicolegal issues; Clinical & internal medicine; Health Sciences
• Online Access: DOAB: download the publication; DOAB: description of the publication

This report describes the design, development, and testing of the Health Care Safety Hotline, a prototype consumer reporting system for patient safety events. Reports obtained were considered useful and had little overlap with information received through health care organizations' monitoring s...