Electronic Engagement A Guide for Public Sector Managers
Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for...
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| Main Author: | |
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| Format: | Electronic Book Chapter |
| Language: | English |
| Published: |
ANU Press
2007
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| Series: | Australia and New Zealand School of Government (ANZSOG)
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| Subjects: | |
| Online Access: | DOAB: download the publication DOAB: description of the publication |
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