Electronic Engagement A Guide for Public Sector Managers

• Main Author: Chen, Peter (auth)
• Format: Electronic Book Chapter
• Language: English
• Published: ANU Press 2007
• Series: Australia and New Zealand School of Government (ANZSOG)
• Subjects: Central government policies; Political science & theory; Political Science
• Online Access: DOAB: download the publication; DOAB: description of the publication

Over the last twenty years, advanced communication technologies have become pervasive throughout Western society. These technologies have not only revolutionised the delivery of public and private services, they have shaped consumers' expectations about service quality. This guide (written for...