Optimierung von Gesprächen in der professionellen Telefonie
Telephone service conversations are a central component of social and economic communication practice. They are to a considerable extent pre-planned and standardized. In addition to the desired positive effects (uniformity, efficiency, customer orientation), established call standards lead to unwant...
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| Format: | Electronic Book Chapter |
| Published: |
Berlin
Frank & Timme
2017
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| Series: | Schriften zur Sprechwissenschaft und Phonetik
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| Subjects: | |
| Online Access: | DOAB: download the publication DOAB: description of the publication |
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