Measuring Quality. Performance Measurement in Libraries. 2nd revised edition

• Главный автор: Poll, Roswitha (auth)
• Другие авторы: Boekhorst, Peter te (auth)
• Формат: Электронный ресурс Глава книги
• Язык: английский
• Опубликовано: De Gruyter 2007
• Серии: IFLA Publications
• Предметы: Computing & information technology; Libraries
• Online-ссылка: DOAB: download the publication; DOAB: description of the publication

The first edition of this handbook appeared in 1996 and dealt with academic libraries. It gained wide acceptance and was translated into five other languages.After ten years the new edition widens the perspective to public libraries and adds indicators for electronic services and cost-effectiveness....