Melcher, J. (2012). Process Measurement in Business Process Management: Theoretical Framework and Analysis of Several Aspects. KIT Scientific Publishing.
Citação norma ChicagoMelcher, Joachim. Process Measurement in Business Process Management: Theoretical Framework and Analysis of Several Aspects. KIT Scientific Publishing, 2012.
Citação norma MLAMelcher, Joachim. Process Measurement in Business Process Management: Theoretical Framework and Analysis of Several Aspects. KIT Scientific Publishing, 2012.
Nota: a formatação da citação pode não corresponder 100% ao definido pela respectiva norma.