A Semantic Wiki-based Platform for IT Service Management
The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for in...
Saved in:
Main Author: | |
---|---|
Format: | Electronic Book Chapter |
Language: | English |
Published: |
KIT Scientific Publishing
2015
|
Subjects: | |
Online Access: | DOAB: download the publication DOAB: description of the publication |
Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
MARC
LEADER | 00000naaaa2200000uu 4500 | ||
---|---|---|---|
001 | doab_20_500_12854_59193 | ||
005 | 20210212 | ||
003 | oapen | ||
006 | m o d | ||
007 | cr|mn|---annan | ||
008 | 20210212s2015 xx |||||o ||| 0|eng d | ||
020 | |a KSP/1000045291 | ||
020 | |a 9783731503330 | ||
040 | |a oapen |c oapen | ||
024 | 7 | |a 10.5445/KSP/1000045291 |c doi | |
041 | 0 | |a eng | |
042 | |a dc | ||
100 | 1 | |a Kleiner, Frank |4 auth | |
245 | 1 | 0 | |a A Semantic Wiki-based Platform for IT Service Management |
260 | |b KIT Scientific Publishing |c 2015 | ||
300 | |a 1 electronic resource (XI, 609 p. p.) | ||
336 | |a text |b txt |2 rdacontent | ||
337 | |a computer |b c |2 rdamedia | ||
338 | |a online resource |b cr |2 rdacarrier | ||
506 | 0 | |a Open Access |2 star |f Unrestricted online access | |
520 | |a The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for interactions between the wiki and external programs. The result of the book is a platform for agile, semantic wiki-based ITSM for IT administration teams of SMEs. | ||
540 | |a Creative Commons |f https://creativecommons.org/licenses/by-sa/4.0/ |2 cc |4 https://creativecommons.org/licenses/by-sa/4.0/ | ||
546 | |a English | ||
653 | |a IT-Service-Management | ||
653 | |a Semantic Wiki | ||
653 | |a ITSM | ||
653 | |a Wiki | ||
653 | |a Semantisches Wiki | ||
856 | 4 | 0 | |a www.oapen.org |u https://www.ksp.kit.edu/9783731503330 |7 0 |z DOAB: download the publication |
856 | 4 | 0 | |a www.oapen.org |u https://directory.doabooks.org/handle/20.500.12854/59193 |7 0 |z DOAB: description of the publication |