A Semantic Wiki-based Platform for IT Service Management

• Hoofdauteur: Kleiner, Frank (auth)
• Formaat: Elektronisch Hoofdstuk
• Taal: Engels
• Gepubliceerd in: KIT Scientific Publishing 2015
• Onderwerpen: IT-Service-Management; Semantic Wiki; ITSM; Wiki; Semantisches Wiki
• Online toegang: DOAB: download the publication; DOAB: description of the publication

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for in...