A Semantic Wiki-based Platform for IT Service Management

• 第一著者: Kleiner, Frank (auth)
• フォーマット: 電子媒体 図書の章
• 言語: 英語
• 出版事項: KIT Scientific Publishing 2015
• 主題: IT-Service-Management; Semantic Wiki; ITSM; Wiki; Semantisches Wiki
• オンライン･アクセス: DOAB: download the publication; DOAB: description of the publication

The book researches the use of a semantic wiki in the area of IT Service Management within the IT department of an SME. An emphasis of the book lies in the design and prototypical implementation of tools for the integration of ITSM-relevant information into the semantic wiki, as well as tools for in...