The Future of Service Post-COVID-19 Pandemic, Volume 1 Rapid Adoption of Digital Service Technology

• Other Authors: Lee, Jungwoo (Editor), Han, Spring H. (Editor)
• Format: Electronic Book Chapter
• Language: English
• Published: Springer Nature 2021
• Series: The ICT and Evolution of Work
• Subjects: Personnel & human resources management; Business & management; Service industries; Human Resource Management; Business and Management, general; Services; Innovation and Technology Management; COVID-19 Post-pandemic Service Industry; Service Management; Digital Transformation of the Service Sector; Changes in the Nature of Services in the East; Open access; Business & Management; Hospitality & service industries
• Online Access: DOAB: download the publication; DOAB: description of the publication

Summary

This open access book is geared towards providing insights and stimulating new thinking about the changing nature of services, service work and workers, and service experiences during and after the COVID-19 pandemic in 2020, particularly focusing on digital service technology. This book serves as a useful resource for business practitioners and academics in the areas of service and human resource management. Each chapter deals with specific current issues within these industries due to COVID-19 and issues that will come up post-pandemic. As COVID-19 is expected introduce novel methods to the service sector, such as untact service, telecommuting, alternative work arrangements, job crafting, and new work skills, digital technology is becoming more important than ever before. This books provides a range of examples and cases to elaborate on the effective application of digital service technology in order for businesses to stay relevant in the current climate.

Physical Description

1 electronic resource (225 p.)

ISBN

978-981-33-4126-5

Access

Open Access