An analysis of moves and first-person references in Indonesian hotel responses to online positive reviews
Technology advancements have allowed customers to post their reviews on online platforms. In the hotel industry, responding to positive and negative reviews is imperative because it helps hotels maintain their relationship with past customers and establish a positive online persona. This paper exami...
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| Format: | Book |
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Universitas Syiah Kuala,
2022-09-01T00:00:00Z.
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