RELATIONSHIP BETWEEN SERVICES QUALITY AND PATIENTS' SATISFACTION IN OUTPATIENT WARD OF PETALABUMI GENERAL HOSPITAL OF RIAU PROVINCE
Improving service quality is a top priority in a hospital management. Quality health services could be appeared from five dimensions, namely reliability, responsiveness, assurance, empathy, and tangibles. Excellent patients' satisfaction will be obtained if health services applied were in bette...
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| Format: | Book |
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STIKes Hang Tuah Pekanbaru,
2019-12-01T00:00:00Z.
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