Measuring the Quality of Service in the Financial Area of a Public University: Development and Validation of the Instrument

• Κύριοι συγγραφείς: Víctor Manuel Alcantar Enríquez (Συγγραφέας), Sonia Elizabeth Maldonado-Radillo (Συγγραφέας), José Luis Arcos Vega (Συγγραφέας)
• Μορφή: Βιβλίο
• Έκδοση: Universidad Autónoma de Baja California, 2014-12-01T00:00:00Z.
• Θέματα: article
• Διαθέσιμο Online: Connect to this object online.

This research, consisting of a descriptive study with a non-experimental design, involved an analysis to determine the validity and reliability of an instrument composed of seventeen items aimed at assessing the quality of service in the financial area of a public university by means of four variabl...