Improving the accuracy of Interactive Voice Response (IVR) Technology for pediatric experience scores

The increased use of interactive voice response (IVR) in assessing patient and family experience should be paired with evidence-based practices on how to obtain the most accurate information via this survey mode. We added a brief clarification sentence of the survey scale at the start of the IVR cal...

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Main Authors: Elizabeth Spaargaren (Author), Abigail Kozak (Author), Cara Herbener (Author), Barbara Lawlor Burke (Author)
Formato: Libro
Publicado: The Beryl Institute, 2022-11-01T00:00:00Z.
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