STRESSFUL SITUATIONS IN THE WORK OF A MULTIPROFILE PEDIATRIC MEDICAL FACILITY'S CALL CENTER
Stressful situations in the work of a pediatric medical facility's call center are associated with patients' violation of social communication norms and aggressive behavior, as well as the operator's professional/maternal conflict. The following psychological resources facilitate bett...
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| Main Authors: | , , , |
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| Format: | Book |
| Published: |
Union of pediatricians of Russia,
2015-08-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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| Summary: | Stressful situations in the work of a pediatric medical facility's call center are associated with patients' violation of social communication norms and aggressive behavior, as well as the operator's professional/maternal conflict. The following psychological resources facilitate better stress resistance of operators: self-confidence, mature and rational attitude, personal activity, inner satisfaction, optimism, emotional breadth and emotional colleague support. |
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| Item Description: | 1727-5776 2500-3089 10.15690/pf.v12i1.1257 |