Reducing waiting time and raising outpatient satisfaction in a Chinese public tertiary general hospital-an interrupted time series study

• Main Authors: Jing Sun (Author), Qian Lin (Author), Pengyu Zhao (Author), Qiongyao Zhang (Author), Kai Xu (Author), Huiying Chen (Author), Cecile Jia Hu (Author), Mark Stuntz (Author), Hong Li (Author), Yuanli Liu (Author)
• Format: Book
• Published: BMC, 2017-08-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background It is globally agreed that a well-designed health system deliver timely and convenient access to health services for all patients. Many interventions aiming to reduce waiting times have been implemented in Chinese public tertiary hospitals to improve patients' satisfaction....