Using journey mapping to understand the patient experience with selecting a Medicare part D plan using a pharmacy consultation service
Background: Patient experience with community pharmacy services can be informed by human-centered design principles and approaches. Pharmacy services may benefit from detailed evaluations of consumer experience and patient-centered service design. Objectives: To use an online journey mapping platfor...
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| Main Authors: | , , |
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| Format: | Book |
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Elsevier,
2021-03-01T00:00:00Z.
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