Discourse analysis: Conversational analysis of the internal conversation in Oracle Corporation Malaysia
This study highlights the internal conversation which takes place in Oracle Corporation<br />Malaysia. Through the study, it will be shown how conversational analysis is used to<br />analyze the transcription of a telephone conversation between Oracle staffs. The analysis<br />of t...
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| Format: | Book |
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Universitas Lancang Kuning,
2017-07-01T00:00:00Z.
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| Summary: | This study highlights the internal conversation which takes place in Oracle Corporation<br />Malaysia. Through the study, it will be shown how conversational analysis is used to<br />analyze the transcription of a telephone conversation between Oracle staffs. The analysis<br />of the transcriptions will apply a few basic concepts of conversational analysis; turntaking<br />organization, and the adjacency pair. The objective of the study is to find out how<br />the internal conversations takes place by focusing on the conversation itself, that is, the<br />conversational structures spontaneously produced by people during talk ranging from<br />turn-taking strategies, how topics are introduced, conversation closings and so on. By<br />looking in detail at such talk, we can gain a detailed understanding of how the staffs see<br />themselves in relation to the company that influence their daily lives.<br />Keywords: conversational analysis, turn-taking, adjacency pairs |
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| Item Description: | 2086-4876 2549-063X |