General Characteristics and Design Taxonomy of Chatbots for COVID-19: Systematic Review

• Main Authors: Wendell Adrian Lim (Author), Razel Custodio (Author), Monica Sunga (Author), Abegail Jayne Amoranto (Author), Raymond Francis Sarmiento (Author)
• Format: Book
• Published: JMIR Publications, 2024-01-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

BackgroundA conversational agent powered by artificial intelligence, commonly known as a chatbot, is one of the most recent innovations used to provide information and services during the COVID-19 pandemic. However, the multitude of conversational agents explicitly designed during the COVID-19 pande...