The ultimate question? Evaluating the use of Net Promoter Score in healthcare: A systematic review
Abstract Background Patient experience is a complex phenomenon that presents challenges for appropriate and effective measurement. With the lack of a standardized measurement approach, efforts have been made to simplify the evaluation and reporting of patient experience by using single‐item measures...
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| Main Authors: | , , , |
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| Format: | Book |
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Wiley,
2022-10-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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