Building Loyalty Through Education on Passenger Trust in Low Cost Airlines Indonesia, The Role Of Service Quality And Passenger Satisfaction

• Main Authors: Nur Fitriayu Mandasari (Author), Enny Radjab (Author), Muhammad Ashdaq (Author), Muhammad Nadir (Author)
• Format: Book
• Published: Lembaga Penerbitan dan Publikasi Ilmiah Program Pascasarjana IAI Sunan Giri Ponorogo, 2022-12-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The study aims to investigate how service quality contributes to passenger loyalty in LCA Indonesia, considering satisfaction and trust. A survey was conducted with 400 respondents who used LCA services for domestic flights at Sultan Hasanuddin Airport in Makassar between 2021 and May 2022. Structur...