Satisfaction of deaf people with the health care system quality

• Main Authors: Betânia Farias (Author), Madalena Cunha (Author)
• Format: Book
• Published: Instituto Politécnico de Viseu, 2017-09-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.
• Notes: 0873-3015; 1647-662X
• Keywords: Surdez; Satisfação; Assistência; Saúde; Special aspects of education; LC8-6691; Public aspects of medicine; RA1-1270
• Source: Millenium, Vol 2, Iss 4, Pp 79-88 (2017)

Introduction: The communication barrier between deaf and hearing people harms the active participation of the deaf person in society. Objective: To evaluate the satisfaction of the deaf person with the quality of the actions and services offered in public health units. Methods: An exploratory, descriptive, cross-sectional study was carried out on a sample of 15 deaf people with severe or profound hearing loss, of both genders (10 men and 5 women), who communicate through Sign Language (Libras), aged between 20 and 38 years, who use public health services. A Satisfaction Questionnaire was used. Results: Most participants (86.7%) were very dissatisfied with the level of communication of the employees, 80% reported lack of informative and educational materials and 53.3% showed a negative level of satisfaction regarding the timeliness of scheduling appointments and delivery of test results. Conclusions: Results show the need to hire interpreters to improve care for deaf people.