MEDICAL AND NURSING SERVICES AND PATIENTS' SATISFACTION LEVEL
Patients ' satisfaction is a complex phenomenon which is affected by different factors. Managers and care givers have to be aware of patients ' opinion about their services. Promoting quality of care depends on this issue. To assess the satisfaction level of patients in medical surgical...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Book |
| Published: |
Iran University of Medical Sciences,
2005-01-01T00:00:00Z.
|
| Subjects: | |
| Online Access: | Connect to this object online. |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|
| Summary: | Patients ' satisfaction is a complex phenomenon which is affected by different factors. Managers and care givers have to be aware of patients ' opinion about their services. Promoting quality of care depends on this issue. To assess the satisfaction level of patients in medical surgical wards, we conducted a cross-sectional study in which 400 patients, selected by convenient sampling method. The data were collected by interviewing and completing questionnaires. Findings revealed that 79% of patient were satisfied with services gained from physicians and 74% of them said that they were satisfied with nursing services. To sum up, promoting the satisfaction level of patients, we recommend perposful considerations and interventions. |
|---|---|
| Item Description: | 2008-5931 |