Prioritization of the Influential Factors on Health Care Services Quality Using a Hybrid Approach Based on Analytic Network Process (ANP) and Fuzzy TOPSIS in Public Hospitals
Introduction: High quality health care service leads us towards a healthy society. Present paper aimed to use the service quality concept in health care sector based on service quality approach (SERVQUAL) in public hospitals. Methods: In present research a hybrid approach based on Analytic Network P...
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| Format: | Book |
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Tehran University of Medical Sciences,
2017-01-01T00:00:00Z.
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