Healthcare Management and Quality during the First COVID-19 Wave in a Sample of Spanish Healthcare Professionals

• Main Authors: Patricia Torrent-Ramos (Author), Víctor M. González-Chordá (Author), Desirée Mena-Tudela (Author), Laura Andreu Pejó (Author), Celia Roig-Marti (Author), María Jesús Valero-Chillerón (Author), Águeda Cervera-Gasch (Author)
• Format: Book
• Published: MDPI AG, 2021-07-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Summary

The aim of this study was to assess how the healthcare professionals in the Castellón Province (Spain) perceive healthcare quality and management during the first COVID-19 wave. A cross-sectional study was carried out. An online survey on healthcare quality and management during the first COVID-19 wave was sent to healthcare professionals. Almost half of the sample believed that healthcare quality worsened during the first COVID-19 wave (45.3%; <i>n</i> = 173). Heavier workload (m = 4.08 ± 1.011) and patients' complexity (m = 3.77 ± 1.086) were the factors that most negatively impacted healthcare quality. Health department 3, primary care center, and other doctors assessed human and material resources management as significantly worse (<i>p</i> < 0.05). Human and material resources management and the healthcare organization negatively affected healthcare quality during the first COVID-19 wave. Significant differences were observed according to departments, services, and professionals.

Item Description

10.3390/nursrep11030051
2039-4403
2039-439X