Quality Assessment of Educational Services in the College of Education, University of Dammam, Using (SERVQUAL) Scale

The study aimed at measuring educational services quality at the College of Education in Damam as perceived by students. For this purpose a sample of 286 students was selected randomly. The findings revealed overall negative statistical significant gap between students perception and expectation and...

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Bibliographic Details
Main Authors: Khalid H. Al-shughibi (Author), Mohammed S. Al-mekhlafie (Author)
Format: Book
Published: Sultan Qaboos University, 2016-08-01T00:00:00Z.
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