The Effect of Quality Service Towards Outpatients Satisfaction at Poasia Community Health Centre

• Main Authors: Adryan Fristiohady (Author), La Ode Muhammad Fitrawan (Author), Yusniati Dwi Pemudi (Author), Ruslin Ruslin (Author), Sunandar Ihsan (Author), Ruslan Ruslan (Author), La Ode Muhammad Julian Purnama (Author)
• Format: Book
• Published: Institute for Researches and Community Services Universitas Muhammadiyah Palangkaraya, 2020-11-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

The quality of outpatient services can be measured by the SERVQUAL model that considers five dimensions: tangibles, reliability, responsiveness, assurance, and empathy. This study aimed to look at the effect of service quality on outpatient satisfaction at the Poasia community health center's p...