Understanding variation in ambulance service non-conveyance rates: a mixed methods study

• Main Authors: Alicia O'Cathain (Author), Emma Knowles (Author), Lindsey Bishop-Edwards (Author), Joanne Coster (Author), Annabel Crum (Author), Richard Jacques (Author), Cathryn James (Author), Rod Lawson (Author), Maggie Marsh (Author), Rachel O'Hara (Author), Aloysius Niroshan Siriwardena (Author), Tony Stone (Author), Janette Turner (Author), Julia Williams (Author)
• Format: Book
• Published: National Institute for Health Research, 2018-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: In England in 2015/16, ambulance services responded to nearly 11 million calls. Ambulance Quality Indicators show that half of the patients receiving a response by telephone or face to face were not conveyed to an emergency department. A total of 11% of patients received telephone advice...