The SWOT-TOWS analysis as a tool of the PDCA cycle in improving the quality of the postal service
<p>The purpose of the study is the practical application of the SWOT-TOWS analysis as a PDCA cycle in improving the quality of postal services. The first part of the article contains a review of the literature on the issues of service quality in relation to postal services and the characterist...
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Kazimierz Wielki University,
2020-06-01T00:00:00Z.
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