Organisational strategies and practices to improve care using patient experience data in acute NHS hospital trusts: an ethnographic study

• Main Authors: Sara Donetto (Author), Amit Desai (Author), Giulia Zoccatelli (Author), Glenn Robert (Author), Davina Allen (Author), Sally Brearley (Author), Anne Marie Rafferty (Author)
• Format: Book
• Published: National Institute for Health Research, 2019-09-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Background: Although NHS organisations have access to a wealth of patient experience data in various formats (e.g. surveys, complaints and compliments, patient stories and online feedback), not enough attention has been paid to understanding how patient experience data translate into improvements in...