Determining the Level of Hospitalized Patients Satisfaction of Hospitals: A Systematic Review and Meta-Analysis

Background: Patients are the raison d'etre of the hospitals therefore satisfying their needs and expectations is one of the most important duties of the hospitals. Consequently in recent decades patient satisfaction has been considered as a reliable measure for studying the quality of care and...

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Main Authors: M Moosazadeh (Author), M Nekoei-moghadam (Author), MR Amiresmaili (Author)
Format: Book
Published: Tehran University of Medical Sciences, 2013-05-01T00:00:00Z.
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100 1 0 |a M Moosazadeh  |e author 
700 1 0 |a M Nekoei-moghadam  |e author 
700 1 0 |a MR Amiresmaili  |e author 
245 0 0 |a Determining the Level of Hospitalized Patients Satisfaction of Hospitals: A Systematic Review and Meta-Analysis 
260 |b Tehran University of Medical Sciences,   |c 2013-05-01T00:00:00Z. 
500 |a 2008-1928 
500 |a 2228-7450 
520 |a Background: Patients are the raison d'etre of the hospitals therefore satisfying their needs and expectations is one of the most important duties of the hospitals. Consequently in recent decades patient satisfaction has been considered as a reliable measure for studying the quality of care and treatment. Hence in the present study, documents related to patient satisfaction in Iran was surveyed and the overall level of satisfaction was estimated using meta-analysis.Materials and Methods: Articles on patient satisfaction were identified by searching different data bases using appropriate key words. Twenty six studies were extracted after applying inclusion criteria measures. The results were analyzed using Meta-analysis commands in STATA11 software.Results: 14058 cases were surveyed in this 26 studies by meta- analysis. Based on the random-effect model the patient overall satisfaction percentage was estimated at 70.5 (CI:63.3-77.6) though based on fixed effect model.Conclusion: The scale of patient satisfaction in Iran is in a proper level compared to other countries. Additionally, there has been an increasing trend in patient satisfaction in recent years, which might be attributable to measures such as using different methods of quality improvement, customer orientation and customer reverence. 
546 |a FA 
690 |a systematic review 
690 |a patient satisfaction 
690 |a meta-analysis 
690 |a iran 
690 |a Public aspects of medicine 
690 |a RA1-1270 
655 7 |a article  |2 local 
786 0 |n بیمارستان, Vol 12, Iss 1, Pp 77-87 (2013) 
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