Satisfaction with vaccination services and its relationship to emotional responses of service users in Lima. LEGADO's quality management model as a public solution to promote citizen emotional well-being during pandemic
This article analyzes the levels of citizen satisfaction with LEGADO's quality management model service during the first year of vaccination against SARS-CoV-2 in public spaces administered by LEGADO, and its relationship with the user's emotional responses. To this end, a survey study has...
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Main Authors: | Agustin Espinosa (Author), Jordi Marti (Author), Alicia Calderón-Prada (Author), Milagros Ticliahuanca (Author), Jacqueline Lobrano (Author), Nataly Carreón (Author) |
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Format: | Book |
Published: |
Frontiers Media S.A.,
2023-08-01T00:00:00Z.
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Online Access: | Connect to this object online. |
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