The Gap between Students Expectations and Educational Services Provided for them Zanjan University of Medical Sciences 2007

Background & Objective : One of the main problems which must be considered by the universities of medical sciences nationwide is to establish a solidarity system for providing desirable services and use of strategic methods in order to increase quality of services Determining gap in quality of s...

Full description

Saved in:
Bibliographic Details
Main Authors: Fariba Arbouni (Author), Alireza Shoghli (Author), Saheb Badriposhteh (Author), Mansour Mohajery (Author)
Format: Book
Published: Kerman University of Medical Sciences, 2008-07-01T00:00:00Z.
Subjects:
Online Access:Connect to this object online.
Tags: Add Tag
No Tags, Be the first to tag this record!

MARC

LEADER 00000 am a22000003u 4500
001 doaj_a07e7242f8c34b47bb000b228a94b50f
042 |a dc 
100 1 0 |a Fariba Arbouni  |e author 
700 1 0 |a Alireza Shoghli  |e author 
700 1 0 |a Saheb Badriposhteh  |e author 
700 1 0 |a Mansour Mohajery  |e author 
245 0 0 |a The Gap between Students Expectations and Educational Services Provided for them Zanjan University of Medical Sciences 2007 
260 |b Kerman University of Medical Sciences,   |c 2008-07-01T00:00:00Z. 
500 |a 2645-3452 
500 |a 2645-3452 
520 |a Background & Objective : One of the main problems which must be considered by the universities of medical sciences nationwide is to establish a solidarity system for providing desirable services and use of strategic methods in order to increase quality of services Determining gap in quality of services can facilitate backgrounds for preparing programs for improvement of educational quality of services This study was performed to determine the gap between college students expectations and provided educational services in Zanjan University of Medical Sciences 2007 Methods : In this descriptive study 362 students in medical sciences participated Data was collected using a questionnaire based on SERVQUAL By filling in the questionnaires students defined realities and their expectations in five aspects of quality of services including physical trust reliability responsiveness and sympathy The gap in services was calculated by subtracting students scores in realities from their expectations Results: Results showed that there were gaps in all five aspects of quality of services The highest gap mean was in sympathy aspect (167) and then in aspects of responsiveness (162) reliability (154) and physical aspect (152) The least gap mean was in trust aspect (146) There was a significant difference between realities and expectations in all aspects (P=00001) Students of higher levels mentioned higher gaps in a significant way (P 
546 |a EN 
690 |a gap 
690 |a quality of services 
690 |a expectations 
690 |a educational services 
690 |a realities 
690 |a students 
690 |a Education 
690 |a L 
655 7 |a article  |2 local 
786 0 |n Strides in Development of Medical Education, Vol 5, Iss 1, Pp 17-25 (2008) 
787 0 |n http://sdme.kmu.ac.ir/article_90134_8a17e29eaee18c156ccb59d7e8edb466.pdf 
787 0 |n https://doaj.org/toc/2645-3452 
787 0 |n https://doaj.org/toc/2645-3452 
856 4 1 |u https://doaj.org/article/a07e7242f8c34b47bb000b228a94b50f  |z Connect to this object online.