Conflict management and resolution strategies for nurse managers
Doi: 10.5902/2179769211888 Aim: to identify the main management strategies used and the managerial difficulties in mediating conflicts within the work environment by active nurse in a management position. Method: qualitative study. Data collection was through semistructured interviews and vignettes,...
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| Main Authors: | , , , , |
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| Format: | Book |
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Universidade Federal de Santa Maria,
2014-08-01T00:00:00Z.
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| Online Access: | Connect to this object online. |
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| Summary: | Doi: 10.5902/2179769211888 Aim: to identify the main management strategies used and the managerial difficulties in mediating conflicts within the work environment by active nurse in a management position. Method: qualitative study. Data collection was through semistructured interviews and vignettes, and data were analyzed according to content analysis Minayo. Interviews were conducted from 20 May 2013 to 7 June 2013. Results: After analysis of issue-situations, nurses were able to propose solving strategies. Conclusions: We concluded that it is possible to develop strategies for managing conflict that can be built, combining scientific expertise to the needs of the service as well as the professionals involved. |
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| Item Description: | 2179-7692 2179-7692 10.5902/2179769211888 |