"Do You Want to Negotiate with Me?"- Avoiding and Dealing with Conflicts Arising in Conversations with the Young Unemployed

• Main Authors: Daniela Boehringer (Author), Ute Karl (Author)
• Format: Knjiga
• Izdano: Social Work & Society, 2015-04-01T00:00:00Z.
• Teme: article
• Online dostop: Connect to this object online.

This paper addresses conflict talk in social services. We focus on naturally occurring face-to-face conversations between claimants and personal contact persons in German job centres for young people under the age of 25. Using conversation analysis we identify conflict episodes arising in these conv...