Assessing Quality of In-Patient Care and Patients's Expectations Using A SERVQUAL Approach in A Tertiary Care Hospital in India
Background: Patient satisfaction is a key indicator of healthcare service quality and has implications for the growth and success of healthcare organizations. However, there is often a gap between patients' expectations and perceptions of service quality, which can vary depending on various soc...
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| Main Authors: | , , , , |
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| Format: | Book |
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Medsci Publications,
2024-07-01T00:00:00Z.
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