Parent Satisfaction : Contribution of Parental Involvement and School Service Quality Perception at Public Elementary School

This study aims to identify the characteristics, parental involvement, school service quality, and parent satisfaction of public elementary school students and analyze the influence of parental involvement and school service quality on parent satisfaction of public elementary school students. This r...

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Bibliographic Details
Main Authors: Anindya Savira (Author), Ujang Sumarwan (Author), Istiqlaliyah Muflikhati (Author)
Format: Book
Published: Universitas Pendidikan Mandalika, Fakultas Ilmu Pendidikan dan Psikologi, 2024-04-01T00:00:00Z.
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042 |a dc 
100 1 0 |a Anindya Savira  |e author 
700 1 0 |a Ujang Sumarwan  |e author 
700 1 0 |a Istiqlaliyah Muflikhati  |e author 
245 0 0 |a Parent Satisfaction : Contribution of Parental Involvement and School Service Quality Perception at Public Elementary School 
260 |b Universitas Pendidikan Mandalika, Fakultas Ilmu Pendidikan dan Psikologi,   |c 2024-04-01T00:00:00Z. 
500 |a 2355-7761 
500 |a 2722-4627 
500 |a 10.33394/jp.v11i2.10243 
520 |a This study aims to identify the characteristics, parental involvement, school service quality, and parent satisfaction of public elementary school students and analyze the influence of parental involvement and school service quality on parent satisfaction of public elementary school students. This research used a quantitative approach with a survey method, using cluster random sampling, and a questionnaire was distributed to 119 parents whose children are at the elementary school level in Bekasi City. The data was collected and then processed with descriptive tests and impact tests using SPSS and SmartPLS. The results showed that parental involvement did not have a direct impact on parent satisfaction, but it was moderated by school service quality. School service quality perception had a direct and significant impact on parent satisfaction. Parents need to be more aware of the role they play in their children's education and make an effort to be involved in children's learning process. For schools, it is necessary to periodically evaluate the quality of school services because it greatly influences parental satisfaction. 
546 |a EN 
546 |a ID 
690 |a parental involvement 
690 |a parental satisfaction 
690 |a school service quality. 
690 |a Education 
690 |a L 
655 7 |a article  |2 local 
786 0 |n Jurnal Paedagogy, Vol 11, Iss 2, Pp 217-226 (2024) 
787 0 |n https://e-journal.undikma.ac.id/index.php/pedagogy/article/view/10243 
787 0 |n https://doaj.org/toc/2355-7761 
787 0 |n https://doaj.org/toc/2722-4627 
856 4 1 |u https://doaj.org/article/adb62c42a94648efba7f0f2ed0a764db  |z Connect to this object online.