Improving Dental Service Utilization Rate Using a Proactive Telephone-Based Scheduling Strategy in Primary Healthcare

Objective: To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material and Methods: A retrospective study was carried out based on the dental appointments' records of a primary healthcare center before-str...

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Bibliographic Details
Main Authors: Juan Carlos Garrido (Author), Daniela Matamala (Author), Ricardo Cartes-Velásquez (Author), Valeria Campos (Author)
Format: Book
Published: Association of Support to Oral Health Research (APESB), 2022-03-01T00:00:00Z.
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LEADER 00000 am a22000003u 4500
001 doaj_b19cdebff5a54fc7b91e8af05cea768d
042 |a dc 
100 1 0 |a Juan Carlos Garrido  |e author 
700 1 0 |a Daniela Matamala  |e author 
700 1 0 |a Ricardo Cartes-Velásquez  |e author 
700 1 0 |a Valeria Campos  |e author 
245 0 0 |a Improving Dental Service Utilization Rate Using a Proactive Telephone-Based Scheduling Strategy in Primary Healthcare 
260 |b Association of Support to Oral Health Research (APESB),   |c 2022-03-01T00:00:00Z. 
500 |a 1519-0501 
500 |a 1983-4632 
520 |a Objective: To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material and Methods: A retrospective study was carried out based on the dental appointments' records of a primary healthcare center before-strategy and after-strategy periods. The variables studied for both periods were the number of dental appointments requested, dental appointments undergone, no-shows, and available quotas. Data collection was performed by two researchers between May and June 2018. Descriptive statistics were used to calculate the absolute and relative frequencies. Results: A total of 10,193 records of dental appointments were registered within the two periods. After-strategy period, dental appointments undergone increased by 16,7%, no-shows decreased by 3%, and available quotas decreased by 21.3%. Conclusion: A proactive telephone-based scheduling strategy increased the dental service utilization rate in primary healthcare. 
546 |a EN 
546 |a PT 
690 |a Dental Health Services 
690 |a Public Health Administration 
690 |a Public Health Dentistry 
690 |a Dentistry 
690 |a RK1-715 
655 7 |a article  |2 local 
786 0 |n Pesquisa Brasileira em Odontopediatria e Clínica Integrada, Vol 20 (2022) 
787 0 |n https://revista.uepb.edu.br/PBOCI/article/view/1073 
787 0 |n https://doaj.org/toc/1519-0501 
787 0 |n https://doaj.org/toc/1983-4632 
856 4 1 |u https://doaj.org/article/b19cdebff5a54fc7b91e8af05cea768d  |z Connect to this object online.