Improving Dental Service Utilization Rate Using a Proactive Telephone-Based Scheduling Strategy in Primary Healthcare
Objective: To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material and Methods: A retrospective study was carried out based on the dental appointments' records of a primary healthcare center before-str...
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Format: | Book |
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Association of Support to Oral Health Research (APESB),
2022-03-01T00:00:00Z.
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LEADER | 00000 am a22000003u 4500 | ||
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001 | doaj_b19cdebff5a54fc7b91e8af05cea768d | ||
042 | |a dc | ||
100 | 1 | 0 | |a Juan Carlos Garrido |e author |
700 | 1 | 0 | |a Daniela Matamala |e author |
700 | 1 | 0 | |a Ricardo Cartes-Velásquez |e author |
700 | 1 | 0 | |a Valeria Campos |e author |
245 | 0 | 0 | |a Improving Dental Service Utilization Rate Using a Proactive Telephone-Based Scheduling Strategy in Primary Healthcare |
260 | |b Association of Support to Oral Health Research (APESB), |c 2022-03-01T00:00:00Z. | ||
500 | |a 1519-0501 | ||
500 | |a 1983-4632 | ||
520 | |a Objective: To determine the effect of a proactive telephone-based scheduling strategy to improve dental service utilization rate in primary healthcare. Material and Methods: A retrospective study was carried out based on the dental appointments' records of a primary healthcare center before-strategy and after-strategy periods. The variables studied for both periods were the number of dental appointments requested, dental appointments undergone, no-shows, and available quotas. Data collection was performed by two researchers between May and June 2018. Descriptive statistics were used to calculate the absolute and relative frequencies. Results: A total of 10,193 records of dental appointments were registered within the two periods. After-strategy period, dental appointments undergone increased by 16,7%, no-shows decreased by 3%, and available quotas decreased by 21.3%. Conclusion: A proactive telephone-based scheduling strategy increased the dental service utilization rate in primary healthcare. | ||
546 | |a EN | ||
546 | |a PT | ||
690 | |a Dental Health Services | ||
690 | |a Public Health Administration | ||
690 | |a Public Health Dentistry | ||
690 | |a Dentistry | ||
690 | |a RK1-715 | ||
655 | 7 | |a article |2 local | |
786 | 0 | |n Pesquisa Brasileira em Odontopediatria e Clínica Integrada, Vol 20 (2022) | |
787 | 0 | |n https://revista.uepb.edu.br/PBOCI/article/view/1073 | |
787 | 0 | |n https://doaj.org/toc/1519-0501 | |
787 | 0 | |n https://doaj.org/toc/1983-4632 | |
856 | 4 | 1 | |u https://doaj.org/article/b19cdebff5a54fc7b91e8af05cea768d |z Connect to this object online. |