Protocol: a multi-level intervention program to reduce stress in 9-1-1 telecommunicators

• Main Authors: Hendrika Meischke (Author), Michelle Lilly (Author), Randal Beaton (Author), Rebecca Calhoun (Author), Ann Tu (Author), Scott Stangenes (Author), Ian Painter (Author), Debra Revere (Author), Janet Baseman (Author)
• Format: Book
• Published: BMC, 2018-05-01T00:00:00Z.
• Subjects: article
• Online Access: Connect to this object online.

Abstract Background Nationwide, emergency response systems depend on 9-1-1 telecommunicators to prioritize, triage, and dispatch assistance to those in distress. 9-1-1 call center telecommunicators (TCs) are challenged by acute and chronic workplace stressors: tense interactions with citizen callers...