The Relationships between Patient Satisfaction and Loyalty in The Private Hospital Industry
Background: In today's competitive world, organizations' survival and success depends on satisfying customer needs and expectations. This is particularly important in health care sector where quality of service and customer relations are the key success factors. The purpose of this rese...
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| Main Authors: | , , , |
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| Format: | Book |
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Tehran University of Medical Sciences,
2009-09-01T00:00:00Z.
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